How are the leads generated? : Paid media including Facebook & Facebook Lead Ads, Google & Google Lead Ads, Quora & Quora Lead Ads, MSN Adcenter, Pinterest, Tiktok, Ground Truth, Nextdoor, and others.
Are the leads exclusive? : Yes. WE only sell the lead one time. We cannot guarantee that the consumer did not apply for help at other sites and/or law firms.
How are the leads delivered? : Most anyway you need. We can webhook/post into most any platform you are using, sent to one or multiple emails, and even to Google sheets if need be.
Can we geographically target? : Yes. We can configure your filter set to only accept leads from the zip codes you choose.
How many leads can I get daily? : You are joining a nationwide marketing campaign, and not an individual campaign setup for just your law firm. The geographic areas and their population will greatly determine the total number of leads you may get, and we can focus more efforts if you need a large volume and you’re also have state, or close to statewide coverage. Even though we will do our best to meet your daily lead needs, you need to look at our service as supplemental to your current marketing efforts, and not as your exclusive source. You may get 10 leads one day, and 0 leads the next three as we adjust our geographic focus.
How do you ensure accuracy of the leads? : The only perfect lead is a consumer in a cast that walks into your office right after getting hit by a truck. All leads are called by our team to validate an active phone number, that is not a business, or other entity. We also do our best to ensure the accuracy of the lead name and phone number of the consumer you are calling. Reasons we deny entering a lead are listed below.
Do you validate leads? : Along with calling each lead, we use multiple services that also validate that the phone number, and email of the potential client are active and accurate.
Is there a contract? : No, there is no long term contract, or commitment. We will both sign a contract agreeing on the price of your leads, the geographic areas you want, and your max daily/monthly cap, but there are no long term commitments.
Do we have any admin panel to see our leads, stats, or etc? : Yes, you will be given a login to your admin panel where you can see all your stats, download your leads, and more.
Are these leads TCPA Compliant? Yes, we work to follow all TCPA rules as closely as possible. Upon request, we can provide the TCPA language we use on our forms, the footer legal disclaimers, and other legal pages on our websites.
Are you familiar with the new FCC laws that passed last year? : We do zero SMS/Text Messaging. We are programming all our TCPA languages, and forms to dynamically place the end buyer into the verbiage to ensure the “One to one” format for the lead. “Logically and topically associated with the interaction that prompted the consent “ All the leads are generated with legal ads, on legal associated pages. We do our best to stay updated on all the legal aspects of the industry.
What is your price for these leads? $30.
Are there refunds? Only if the phone number for the lead is disconnected/not active anymore. We are not going to charge $150-750+ for our leads. A simple flat rate of $30 each, and a no return policy unless the phone number is disconnected/not active (Remember, all leads are called to ensure active phone numbers). We have found the ROI works out great for our buyers, and erases the lead return hassles.
Can we stop/pause? Yes. Contact us, and please allow 24 hours max to implement the change.
Is there a setup fee? Yes. There is a $249 setup fee to create your account, set all your filters & geographic targeting specs, setup your delivery preference, and test that all functions perfectly.
Do I prepay for leads? No, after the setup fee, all invoices are post pay on a weekly basis. After 60 days you can request a monthly billing cycle.
If I lose my leads from days, weeks, or a month ago, can you send them over again? No. Due to all the privacy laws we delete all leads from our system after 48 hours.
What fields of information are included in the leads? First/Last name, phone number, email, city, zip code, state, and contact time (The majority of the time).
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This document outlines a comprehensive but not exhaustive list of dispositions utilized in the screening process of call center leads. While we strive to maintain the highest standards of quality control, we acknowledge that this list may not encompass all potential scenarios encountered during lead validation.
Please be aware that despite our rigorous procedures and best efforts, there is a possibility that certain leads may inadvertently pass through our screening process due to human error or unforeseen circumstances. Additionally, there might exist other reasons for lead disqualification that have not been captured in this current list.
We continuously endeavor to refine our screening methods and update our processes to ensure the utmost accuracy and efficiency. However, it is important to recognize that no system is infallible, and as such, a margin of error, however minimal, is an inherent aspect of any operational process.
This disclaimer serves to remind that while we are committed to achieving the highest possible standard of lead validation, complete infallibility cannot be guaranteed. We appreciate your understanding and value your trust in our commitment to quality and professionalism.
1. Voicemail and Answering Machine Dispositions
Ringing, Then Voicemail: Rings for 45 secs-1 minute, voicemail prompts for a message (name differs from lead file).
RoboKiller Screened: Caller asked to state name and purpose.
Textmail Subscriber Unavailable: Prompt to leave a message after the tone.
Business Voicemail: Call reaches a business like Cheraki Central office.
Full Mailbox: Mailboxes full, unable to accept messages (verified by lead name or number).
Unset Voicemail: Party hasn’t set up voicemail on specific numbers.
Nickname Prompt: Request to leave a voicemail with a nickname option.
2. Disconnected or Non-Working Numbers
Disconnected/Non-Working: Messages indicating the number is disconnected, not in service, or unallocated.
Call Restrictions: Number with calling restrictions preventing call completion.
Changed Number: Number verified as changed, new number unknown.
Non-Working Number Notifications: Specific messages from carriers like Verizon, Google, or CCSF indicating non-working status.
3. Call Rejection and Restrictions
Incorrect Number Dialed: Instructions to check the number and dial again.
Call Rejected/Restricted: Direct notification of call rejection or restriction.
Number Not Accepting Calls: Explicit message stating calls are not accepted.
Number Not Set Up to Receive Calls: Indication that the number can’t currently receive calls.
4. Language and Extension Options
Language Selection Prompt: Options to continue calls in English or Spanish.
Invalid Extension at Voicemail Portal: Messages indicating entered extensions are invalid.
5. Network and Service Issues
Network Unavailable/Outside Area: Notification that the number is outside the service area or not available.
Call Completion Failure: General messages about inability to complete the call.
Service Restrictions: Indications of restricted service or unavailability, suggesting to contact customer care.
6. Miscellaneous
Customer Hangs Up: If the customer hangs up, do not post it.
No Answer – AUTO Wrap up: No answer, auto wrap up with a note to call again later.
Busy Tone/Consecutive Beeps: Indicates inactive number, especially on second calls.