Professional Call Center Services – Managed for Your Success
USA-Managed Services with a Global Blend of Expertise
At NLBB Marketing Group, we provide top-tier call center solutions with a team managed from the USA and supported by a blend of experienced agents from the USA and the Philippines. With expertise in B2B and B2C campaigns, we are committed to delivering measurable results and improving your campaign metrics while ensuring seamless client interactions.
Our Services
1. Lead Generation
We specialize in generating qualified leads that meet your specific criteria, helping you fill your sales pipeline with valuable prospects.
2. Appointment Setting
Our team sets live calendar appointments, ensuring your sales team connects with interested prospects at the right time.
3. Transfers
Seamlessly transfer interested customers to your team with warm, real-time handoffs to maximize engagement and conversion.
4. Lead Quality Control (QC)
We verify and qualify leads to ensure they meet your standards, saving you time and resources while boosting ROI.
5. Inbound & Outbound Services
- Inbound: Handle customer inquiries, support requests, and follow-ups with efficiency and professionalism.
- Outbound: Execute proactive campaigns for lead generation, sales, and follow-ups to keep your business growing.
6. Soft Sales (B2B)
We handle light-touch B2B sales campaigns, ensuring prospects are nurtured while keeping your brand image intact.
7. Client Follow-Ups
Keep the conversation going. We follow up with leads, prospects, and customers as needed, ensuring no opportunity slips through the cracks.
What Sets Us Apart?
1. USA-Managed Operations with a Global Team
- USA management ensures high standards, effective communication, and campaign oversight.
- A blend of USA and Philippines agents provides cost-effective, skilled service with a global reach.
2. Customized Campaign Support
We don’t just follow scripts—we help you develop them!
- Custom Scripts: Tailored messaging for your brand and audience.
- Q&A Sets: Clear answers to customer questions for smooth interactions.
- Client Rebuttals: Overcome objections with carefully crafted responses.
- Email Follow-Ups: Personalized follow-up messages to nurture prospects.
3. Data-Driven Campaigns
With access to over 30 million business data records sourced directly from Google My Business listings, we can provide targeted data for campaigns in:
- USA
- Canada
- Australia
- UK
- New Zealand
- Philippines
4. Focus on Metrics, Not Hours
We don’t blindly increase agent hours to inflate results. Instead, we focus on improving your metrics:
- Higher contact rates.
- Increased conversions.
- Improved ROI on your campaigns.
Why Choose Our Call Center Services?
Proven Expertise
With years of experience in B2B and B2C campaigns, we’ve helped businesses across industries achieve their goals with lead generation, sales, and customer support.
Scalable Solutions
Whether you need a small team for a niche campaign or a large-scale operation, we provide flexible, scalable services to meet your needs.
End-to-End Campaign Management
From lead generation and appointment setting to follow-ups and quality control, we handle every aspect of your campaign, so you can focus on your core business.
High-Quality Data Access
With our vast database of over 30 million business records, we provide targeted lists for precise outreach in key markets.
Personalized Service
We treat your campaign as our own. Our team works closely with you to understand your goals, refine your strategy, and ensure every interaction represents your brand effectively.
Industries We Serve
We support a wide range of industries, including but not limited to:
- Financial Services
- Healthcare
- Technology
- Home Services
- Legal Services
- E-commerce
Ready to Improve Your Campaign?
Don’t settle for generic call center services. Choose a partner that’s focused on improving your metrics, delivering high-quality results, and helping your business grow.